Returns & Exchanges

At Theory11, we strive for perfection in every stitch, but if your purchase isn't exactly what you envisioned, we offer a seamless 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure delivery.

3

Package Your Items

Place the items in their original packaging or a secure box, ensuring the return slip is included inside before sealing it with the prepaid label.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing