Frequently Asked Questions

Everything you need to know about your Theory11 experience.

What is the standard shipping timeframe?

We offer premium worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I initiate a return or exchange?

If you are not completely satisfied with your purchase, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.

What materials are used in your apparel collection?

We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.

How can I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment in real-time.

Do you offer international customs and duties coverage?

For most international regions, duties and taxes are calculated at checkout to ensure a seamless delivery process with no hidden fees upon arrival.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.